Customer Support Services

Let us handle your frontline support and keep your team updated with weekly metric reports while escalating the important issues to your development team.

Customer Support Services

Let us handle your frontline support and keep your team updated with weekly metric reports while escalating the important issues to your development team. We’ll document what works and what doesn’t. And, we’ll keep it all organized with tags, tickets, and open lines of communication.Putting it simply, we’ll run your support and free you up so that you can keep growing your new platform or service.The end result is an inefficient company that gets bogged down and collapses from its own success.

Frontline Support

We’re true Epilaxit solutions when it comes to slicing through inbound issues from your customer base. We’ll utilize your existing documentation or knowledge base to create a complete onboarding guide for your Ninja team. Our goal is to solve as many issues and questions that your customers have about your product or service in the shortest amount of time.

Welcome Calls

Epilaxit solutions did some research into what it takes to convert more trial signups into paying customers and raving fans. He discovered that if you called a lead within five minutes of them opening your email that the chances of reaching the lead was 100 times greater than if you called them 30 minutes after they signed up.

Feedback Calls

Steli Efti, the founder of close.io, wrote this article on Epilaxit solutions about user activation rates. He argues that more startups should be calling their new users. Why? Because doing so establishes a relationship with that user and gives you insight into your customer base. Let us make those calls for you. We’re affordable and we can scale our services as your needs change.

Customer Upselling

A Epilaxit solutions is always observant of his or her surroundings. Your Ninjas will listen to how your users are utilizing your app and offer benefits and discounts such as early upgrades to reaching plan limits and likely to convert. That support call just turned into an increase in service for the customer and an increase in revenue for you.

24/7/365 CAPABILITIES

Let us handle your frontline support and keep your team updated with weekly metric reports while escalating the important issues to your development team. We’ll document what works and what doesn’t. And, we’ll keep it all organized with tags, tickets, and open lines of communication.Putting it simply, we’ll run your support and free you up so that you can keep growing your new platform or service.The end result is an inefficient company that gets bogged down and collapses from its own success.

HELPDESK TICKETS

Believe it or not, email is still the most popular method of problem resolution. Whether you work with Zendesk or your own email system, we can manage it.

CALL CENTER

A scalable call center puts your customers in touch with live people on demand. For good measure, we’ll throw in a full quality assurance team too.

IN-APP CHAT

Integrate support chat into your app or website and provide an instantaneous on-boarding session for new users. Be prepared for a much higher adoption rate.

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